Items held in stock will usually ship within New Zealand, same or next day via over night or 2 day courier. Every effort will be made to dispatch goods in a timely manner, if for some reason there is a delay in shipping, we will contact the purchaser as soon as we can with an update. Rural delivery within New Zealand may take an extra day and may incur a standard rural delivery charge. For international sales, items will be sent via New Zealand Posts international airmail service unless otherwise arranged. Whilst we endeavour to display an accurate stock availability and product description, if for some reason we cannot supply the goods as described we will communicate this to the purchaser as soon as possible or it is the responsibility of the purchaser to let us know of such discrepancies once again as soon as possible.
We are more than happy to return items if they are found not suitable. Returned products will only be accepted for credit or refund up to 30 days from the date of purchase. The returned goods must be returned in “as new condition”. This means in the original packaging and unused condition that will enable the product to be re-sold. Original shipping cost and cost of return shipping is not refundable.
We offer international sales, most of our sales history to date has been in international sales and we enjoy being able to offer our goods to overseas buyers. Most international items will be shipped via New Zealand Posts international airmail service or as otherwise arranged. Shipping costs may be determined at checkout or calculated on an individual basis
For orders travelling outside of New Zealand, please note that we will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; We recommends that you contact your local customs office for further information.
Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. The law requires us to state the full value of your order on the package, and this will then usually determine the applicable fees.
To comply with New Zealand export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’
If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.
Terms and conditions?
In consideration of your use of all our offers, discounts and promotions, you hereby represent that you agree to provide true, accurate and current information about yourself as prompted through the Site’s registration. If you do provide details that are untrue, inaccurate, not current or complete, we have the right to suspend or terminate your account and refuse all current or future use of the Site. If you use the Site you are entirely responsible for maintaining the confidentiality of your access including but not limited to, your account registration, password and restricting access for any person other than yourself, to your computer. You agree that you accept responsibility for any and all activity that occurs under use of your account and password.
This website is owned by Veela NZ Ltd and all content included on this site, such as text, graphics, images, data compilations and software, is the property of Veela NZ Ltd and is protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Veela NZ Ltd and is protected by New Zealand and international copyright laws. All trademarks, brands and names appearing on this Site are the property of their respective owners.
We endeavour to be as accurate as possible when describing the products featured on the site. However, this does not warrant that the product description or other content on this site is 100% accurate, complete, reliable or error-free. Please note that there is room for minor error and discrepancies. If a product offered is found to be not as described, it is your responsibility to return it in an unused condition for a full refund, credit or exchange.
Except where noted otherwise (e.g. sale pricing) , the price displayed for products represents the full retail price listed on the product that has been either suggested by the manufacturer or supplier, or estimated by us in accordance with the standard industry practice. Despite our best efforts, there can be incidents of mispricing. If an item has been incorrectly priced at lower than its correct price, we will contact you for instructions before shipping or cancel your order and notify you as a result.
We hope you enjoy your shopping experience and even more so your newly purchased items. By visiting or shopping with us, you accept these conditions so please read them carefully.
Use of this website
In order to shop online, you will be required to register to use some of the features on this Site. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us at firstname.lastname@example.org.
Credit card security
We have worked diligently to protect the security of all of your personal information, including your credit card information.Your personal online security is important to us. Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.
Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.
It is our policy to send our customers emails throughout the purchasing process and maybe other newsletter emails advising of new stock deliveries, sales and/or other information that we deem of interest to our customers. If you do not want to receive e-mail or other mail from us, please unsubscribe by clicking the unsubscribe link at the bottom of any email.
Cookies are widely used on most major Web sites. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as remembering that you have logged in already and storage of items in your Shopping Cart between visits.
Based in Christchurch New Zealand, VEELA NZ has been supplying smart keyless access solutions and LED swimming pool lights for over a decade. Get in touch and see if we can help you out with a solution to your building project.
© 2016 VEELA NZ distribution Ltd